Privacy Policy

Last updated: [Insert Date]

Orlena Home ("Orlena Home," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website and purchase our products, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

1. Information We Collect

We collect several types of information from and about users of our site, including:

Personal identifiers such as name, postal address, email address, and telephone number, provided when you place an order, create an account, or contact us.
Payment information, including billing address and payment method details. Payment card information is processed directly by our secure payment processor and is not stored on our servers.
Order and transaction history, including items purchased, order dates, and amounts.
Technical and usage data, such as your IP address, browser type, device information, pages visited, and referring URLs, collected automatically through cookies and similar technologies.
Communications you send us, such as customer service inquiries or reviews.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including payment processing, shipping, and customer service
Communicate with you about your orders, account, and inquiries
Send marketing communications, where you have opted in, which you may unsubscribe from at any time
Improve our website, products, and customer experience
Detect, prevent, and address fraud, security issues, and technical problems
Comply with legal obligations

3. Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. This may include analytics tools (such as Google Analytics) and advertising/retargeting pixels (such as Meta Pixel), where applicable. You can control cookies through your browser settings; disabling cookies may affect site functionality.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers who perform functions on our behalf, such as payment processing (e.g., Shopify Payments), shipping and fulfillment, email marketing, and analytics.
Legal and safety purposes, where required to comply with a legal obligation, protect our rights, or investigate fraud.
Business transfers, in connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting obligations.

6. Your Rights and Choices

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your personal information
Opt out of marketing communications at any time
Opt out of the sale or sharing of personal information (we do not sell personal information)
Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at info.orlenahome@gmail.com.

[If you ship to or have customers in the EU/UK or California, this section should be expanded to specifically reference GDPR and/or CCPA/CPRA rights and legal bases for processing — we recommend legal review to tailor this section to your specific footprint.]

7. Children's Privacy

Our site is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.

8. Security

We implement reasonable technical and organizational measures designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date, and the updated policy will be effective as soon as it is posted.